Spa Etiquette

Thank you for your reservation! We're looking forward to serving you at LUMIERE Skin Health & Wellness Centre.

To ensure your best spa experience for your upcoming treatment, please take a moment to review our policies...

RESCHEDULING & Cancellation guidelines

Our appointments are confirmed 72 hours in advance because we know how easy it is to forget an appointment you booked months ago.

Since the services are reserved for you personally, LESS THAN 24-hour notice will result in a charge equal to 50% of the reserved service amount. NO SHOWS will be charged 100% of the reserved service amount.

Although your card will not be charged at the time of reservation, it will be used in the event of a no show or same day cancellation. Supplying us with your card info and or gift card information for a spa reservation is confirmation of your acceptance of these terms.

LATE ARRIVALS

If you are running late for your spa appointment, please give us a courtesy call to let us know that you are on your way. Unfortunately, your treatment time may be reduced in order to finish your service by the scheduled time, so the next scheduled guest is not inconvenienced. The service fee will remain the same.

RETURNS

Retail items may be returned within 14 days of purchase, and will be eligible for store credit only. Gift Cards and Certificates, Makeup, and Skincare sales are considered as FINAL SALE. If you are experiencing a problem with a skincare item, please contact us so we may help correct the issue.

SPA GIFT CERTIFICATES

Spa gift certificates make the perfect gift for any occasions. Purchased gift cards and certificates have no expiration and may be used on products or services. All gift card and certificate sales are considered FINAL SALE and are not redeemable for cash.

GRATUITIES

In appreciation of outstanding service, gratuities may be given at your discretion. We want to thank you for your kindness & generosity which is greatly appreciated. A portion of your gratuity will be donated to local cat rescue organizations VOKRA - Vancouver Orphan Kitten Rescue

SERVICE CONTRADICTIONS

Certain conditions may preclude you from participating in some services or using some products. Therefore, it is imperative that you disclose any health problems to your spa therapist before your service begins for your own safety.

As an example, persons using topical prescriptions such as but not limited to: Retin-A, Renova, or Accutane CANNOT receive Chemical Peel or Silk Peel Dermalinfusion.  Please discontinue to use it at least 5 days prior to your facial appointment.

Pregnant women may have more limited service options, such as which oils and products can be used during treatments.

If uncertain or concerned, please obtain permission from your physician before scheduling any services.

PHONES & ELECTRONIC DEVICES

Coming to have spa treatment is a complete unwind and relaxation to escape from the everyday stresses of life. Please turn off your phones and other electronic devices during treatment.

We love our guests and bringing you the best experience possible is our priority! We welcome your feedback, suggestions and comments so that we may continually improve and serve you better. Thank you!